Believe it or not, clients hire me to go with them them to department store makeup counters to buy makeup. Some clients feel they need to bring me along with them as an advocate. Come to find out, they were right to hire me. I was shocked to see some the lack-luster talent and over-zealous treatment they received. I am happy to say that my clients all survived and were very pleased with their end result.
One client wanted to buy cosmetics from a very well known cosmetic line. We went to the counter where we were greeted by an artist who asked how he could help us. I stepped up and explained what she was looking for. My goal for my client was that she sit back, relax, and tell us if she liked what the artist was doing. Well, I was less than impressed with what he was doing. The colors he had chosen weren’t flattering and he was not applying makeup that would give her the look she had asked for. I was also disappointed by the quality of the makeup itself. It was shocking because we were at a high-end department store, shopping at one of the most popular counters around. I decided to intervene buy kindly, yet prematurely, wrapping up our time with the artist. I was happy to do the dirty work so that my client could avoid a poorly applied face of makeup resulting in the the inevitable, uncomfortable, hard-sell. We made our escape and headed to my favorite store. The artist at this free-standing cosmetic store is someone I work with often. She and I pulled together the products perfect for her and she was happy with her new look.
I was happy that I was able to step in as an advocate for my client. I was able to discern that the first counter was offering less than stellar service and got her out before she received an unflattering makeup jo (which she would be wearing back to her office that day), and got her to a place where she would be well served. At the end she looked beautiful, and I was happy I could help get her the look she truly wanted. -Meredith